FAQs
Do you have a retail store front?
I work from my home studio and available by appointment only. All available hats and fascinators are listed on my website. I host an annual pop up shop the week of the Kentucky Derby at the Hyatt Regency Louisville. To set up a consultation for a custom hat please contact me at 502-957-9411 or by email at hathavenboutique@gmail.com
How do I order a custom hat?
For custom hats and fascinators, there is a required deposit of 20% (non-refundable) to begin work. This is applied to the total cost of the hat. A custom hat usually takes about 10-14 days to complete. It may take longer if materials need to be ordered. Please book early. Bookings fill up fast during Derby season. I typically stop accepting bookings 3 weeks before the Derby to prepare for my pop up. Please text me to set up a consultation.
How do I care for my hat?
It is best to keep your hat in a hat box. This will help keep your hat free from dust and exposure to light. Applying steam can refresh your hat or fascinator.
Can you fix my hat?
We can restore and rework/upcycle hats, even if not originally purchased from us. Please contact us to talk about options.
How much is shipping?
Hats are shipped via UPS Ground. Shipping costs range from $10 to $150 depending on the size of the hat and the delicate nature of the items being shipped. Please message us if you would like to use a different carrier. We also offer free local pick up or hotel delivery.
How do I have my hat delivered to the hotel?
Please contact us to set up delivery of your hat. You can either text us at (502) 957-9411 or email us at hathavenboutique@gmail.com
Deliveries are made the Wednesday before Derby. You can pick up your hat Derby weekend from our pop up shop at the Hyatt Regency in downtown Louisville.
I already have my hat, but would like to add to it. Can you do that?
Yes, we can add to your existing hat. Prices to re-trim a hat or fascinator are dependent on the materials used. Stop by our pop up shop, or message us to arrange drop off at our studio.
Choosing the Right Hat
HAT STYLES: WHICH WILL SUIT YOUR FACE SHAPE?
OVAL
The length of your face is equal to one and a half times the width of your face.
Slightly wider at the mid-points of the sides (cheekbone area, right below eye level). Your jawline is softly rounded, not too narrow yet not too wide. Your jawline is slightly narrower than the width at your temples.
YOUR HAT TYPE:
Most hat styles will suit your face shape. Also, large brimmed hats; either floppy or straight, equal to or narrower than your shoulder width.
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ROUND
Your face shape is almost as wide as it is long. Shorter than oval with a rounded jawline.
YOUR HAT TYPE:
You will suit irregular brims (to create an angle) and prominent crowns. Designs with vertical features such as feathers in order to elongate your face.
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RECTANGLE
Your hairline is of approximately the same measurement as your jawline.
Your face shape appears strong and angular. If your face appears long, it is probably classed as a rectangle.
YOUR HAT TYPE:
You will suit hats with full brims and uplifted brims. You should avoid
high crowns and small brims that make your face look longer.
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SQUARE
Your forehead is of approximately the same measurement as your jawline. Your face shape appears strong and angular.
YOUR HAT TYPE:
You will suit an irregular brim with/or a prominent crown which will make
your face appear longer. Try wearing your hat at an angle to soften your face.
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HEART
You are wider at the temples and forehead and narrower at the chin.
YOUR HAT TYPE:
You will suit hats with prominent crowns to help make your forehead appear narrower and medium brims to prevent your chin looking narrower. Try wearing your hat on an angle.
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DIAMOND
You are widest at the cheekbones with a narrow forehead and equally narrow jawline.
YOUR HAT TYPE:
You will suit hats with medium brims to help avoid making your forehead or chin appearing narrower. You will also suit hats with a side detail to
help visually widen your forehead.