Frequently Asked Questions
What is custom millinery?
Custom millinery is the art of designing and handcrafting a hat or headpiece made specifically for you. Each piece is individually created to suit your style, face shape, outfit, and occasion — ensuring a truly one-of-a-kind accessory.
How does the custom design process work?
The process begins with a consultation, where we discuss your vision, event, and preferences for color, shape, and materials. From there:
1. We sketch your design or curate inspiration images.
2. You’ll approve the concept and materials.
3. We create your hat by hand in our studio.
4. Final adjustments are made before delivery or pickup.
We keep you involved throughout to ensure your piece feels authentically yours.
How long does a custom hat take to make?
Each couture hat is meticulously hand-built and can take anywhere from 4 to 12 weeks, depending on complexity and our production schedule. Rush orders may be possible — please inquire early.
What does a custom hat cost?
Pricing varies based on the level of design and materials used.
Ready-to-wear modifications begin around $50.
Fully bespoke couture designs typically start at $400.
After your consultation, we’ll provide an estimate before production begins.
Do you require a deposit?
Yes. A 50% deposit secures your order and covers materials. The remaining balance is due upon completion, prior to pickup or shipping.
Can you match my outfit or color palette?
Absolutely. We can color-match fabrics, trims, and embellishments to coordinate perfectly with your ensemble. We recommend providing a fabric swatch for precision.
Do you offer virtual consultations?
Yes. We regularly work with clients around the world via Zoom or video call. You can share your outfit details, photos, and measurements remotely.
Can you recreate a vintage or inspiration design?
We don’t copy other designers’ work, but we can draw inspiration from vintage pieces or reference images to design something unique in a similar spirit.
What if my hat doesn’t fit correctly?
Each piece is made to your head size and hairstyle preference. Minor adjustments can be made if needed. We recommend a fitting appointment or providing accurate head measurements for remote orders.
Do you ship internationally?
Yes. All hats are carefully packaged for safe travel. Shipping costs vary by destination and insurance value. Please contact us for a quote.
How should I care for my hat?
Store your hat in a cool, dry place — ideally in a hat box. Avoid exposure to rain, direct sunlight, or heat. We also offer hat care and repair services upon request.
How do I start my custom order?
Simply contact us with your event date, color palette, and style inspiration. We’ll schedule a consultation and begin crafting your dream headpiece.
Are sales final?
Yes — all sales are final.
Each hat and headpiece is handmade to order, often customized specifically for you. Because of the bespoke nature of our work and the delicate materials used, we’re unable to accept returns, exchanges, or cancellations once an order has been placed.
Can I exchange my hat for a different style?
Unfortunately, we do not offer exchanges, as each piece is made to order. However, we encourage you to reach out before purchasing for styling or sizing guidance to ensure your selection is perfect.
How can I be sure I’ll love my piece before ordering?
We offer consultations (in-person or virtual) to discuss your event, outfit, and preferences. You’ll have the opportunity to review colors, materials, and design concepts before we begin — ensuring confidence in your final purchase.
Can I cancel my order after placing it?
Once production has begun, orders cannot be canceled or refunded. If you need to change your order details, please contact us as soon as possible — we’ll do our best to accommodate small adjustments before materials are sourced or work has started.
Do you offer refunds?
No. Custom and made-to-measure designs are non-refundable. Every piece is crafted by hand and made exclusively for the individual client, which means it cannot be resold.
Do all hats come with a hat box?
Hat boxes are only included with custom millinery orders. Each custom piece is packaged in a complimentary hat box designed to protect and present your bespoke creation beautifully.
Do ready-to-wear hats include a hat box?
No, ready-to-wear hats do not include a hat box. They are carefully packaged for safe shipping.
Can I purchase a hat box separately?
We do not carry hat boxes. We recommend Hat Boxes USA.
When should I place my custom hat order for the Kentucky Derby?
We recommend placing your custom millinery order as early as possible! Our schedule for Derby season fills up quickly, and we are usually fully booked by early March.
Can I still order a custom hat after March?
Unfortunately, once our custom order slots are filled, we are unable to accept additional commissions for the season. However, you may find beautiful ready-to-wear pieces available for immediate purchase.
How far in advance can I reserve my custom order?
We begin accepting custom orders for Derby season in the fall. Planning ahead ensures you have ample time for consultation, design, and fittings before the busy spring rush.
Why do you book up so early?
Each hat is handcrafted with couture-level detail, requiring time and care to bring your vision to life. The Kentucky Derby is our busiest time of year, and early booking helps us deliver the quality and attention every client deserves.
