FAQs

Do you have a retail store front?

No, I work from my home studio and available by appointment only. All available hats and fascinators are listed on my website. I host an annual pop up shop the week of the Kentucky Derby at the Hyatt Regency Louisville. To set up a consultation for a custom hat, or to schedule a private showing, please text 502-957-9411 or email hathavenboutique@gmail.com

How do I order a custom hat?

For custom hats and fascinators, there is a required deposit of 20% (non-refundable) to begin work. This is applied to the total cost of the hat. A custom hat usually takes about 4-8 weeks to complete. It may take longer if materials need to be ordered. Please book early. Bookings fill up fast during Derby season. Please allow 6-8 weeks for custom orders during the Derby season. Please text me to set up a consultation.

How do I care for my hat?

It is best to keep your hat in a hat box. This will help keep your hat free from dust and exposure to light. Applying steam can refresh your hat or fascinator. 

Can you fix my hat?

We can restore and rework/upcycle hats, even if not originally purchased from us. Please contact us to talk about options.

How much is shipping?

Hats are shipped via FedEx Ground. Shipping costs range from $10 to $190 depending on the size of the hat and the delicate nature of the items being shipped. Please message us if you would like to use a different carrier. We also offer free local pick up.

You can pick up your hat Derby weekend from our pop up shop at the Hyatt Regency in downtown Louisville.

I already have my hat, but would like to add to it. Can you do that?

Yes, we can add to your existing hat. Prices to re-trim a hat or fascinator are dependent on the materials used. Stop by our pop up shop, or message us to arrange drop off at our studio.